Exchange Policy:

1. Without prejudice to the provisions of the contractual and statutory warranty, The consumer has the right to replace the product provided to him from the store within seven days following the date of receipt of the product, He is not entitled to replace the product after the lapse of seven days.

2- To replace the product, the product must be in proper condition and the consumer has not used the product or obtained its benefit, The store has the right to inspect the product before replacing it to ensure its safety, and the consumer bears the payment of the shipping value in the event that he wants to replace the product, and in the international replacement, the consumer bears the full costs of shipping and delivery of the product to the shipping company, and in the event of defects or error, the consumer will be compensated

The consumer is not entitled to replace the product in the following cases:

1- If the product was manufactured at the request of the consumer or according to specifications specified by him, This excludes products that have defects or that violate the specifications specified by the consumer.

2- If the product is videos, CDs, CDs or computer programs that have been used.

3- If the product is newspapers, magazines, publications, books or other works that are considered literature.

4- If a defect appears in the product due to poor possession of the consumer.

5. If the contract deals with the provision of accommodation, transportation or feeding services.

6- If the contract deals with the purchase of software download products via the Internet.

Refund Policy:

1. Without prejudice to the provisions of the contractual and statutory warranty, The consumer has the right to terminate the contract and return the product provided to him from the store within seven days following the date of receipt of the product, He is not entitled to such a product after the lapse of seven days.

2- To retrieve the product, the product must be in proper condition and the consumer has not used the product or obtained its benefit, The store has the right to inspect the product before retrieving it to ensure its safety.

3- The consumer bears the costs of the return process, and in the case of international return, the consumer bears the full costs of shipping and delivery of the product to the shipping company, and in the event of defects or error, the consumer will be compensated

The consumer is not entitled to return the product in the following cases:

1- If the product was manufactured at the request of the consumer or according to specifications specified by him, This excludes products that have defects or that violate the specifications specified by the consumer.

2- If the product is videos, CDs, CDs or computer programs that have been used.

3- If the product is newspapers, magazines, publications, books or other works that are considered literature.

4- If a defect appears in the product due to poor possession of the consumer.

5. If the contract deals with the provision of accommodation, transportation or feeding services.

6- If the contract deals with the purchase of software download products via the Internet.